FAQ

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When will my order ship?

I received my tracking number today and it hasn't updated, how come?

All orders are processed within 1-2 business days.

I received my tracking number today and it hasn't updated, how come?

All orders have a pre-shipment tracking label, once the package is picked up by the courier, it may take up to 48 hours to fully update.

I entered the wrong mailing address when placing my order!

I received my tracking number today and it hasn't updated, how come?

I entered the wrong mailing address when placing my order!

If you have entered an incorrect address, please bring it to our attention admittedly. We start processing orders immediately to ensure that you receive your package within the time frames we advertise. We will make note of the change made to your order. We do NOT take responsibility for any lost, misplaced or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

How do I cancel my order?

Questions, Comments & Concerns!

I entered the wrong mailing address when placing my order!

To serve you better, LAVISH SKYY BEAUTY begins to process your order immediately after it has been submitted. However, please reach out immediately if you run across an issue and we will try to accommodate you.

My lashes arrived damaged!

Questions, Comments & Concerns!

Please contact us immediately! We are not responsible for damaged products unless it is a manufacturing damage, which can be claimed for up to 48 hours after delivery. If you contact us after more than 48 hours have passed, we have the right to reject the claim. All lashes must still be in the original packaging & unworn to be eligible for a replacement lash.

Questions, Comments & Concerns!

Customers have questions, we have answers. Feel free to contact us with your questions, comments , and concerns. Response will be given within 24 hours.

Booking Policy

Late Arrival Policy

To secure your appointment, all appointments must be booked online on lavishskyybeauty.com under "skincare" tab.
Once your service is booked, a confirmation email will be sent, and address will be given out the day prior to your service.
First time clients please arrive 10-15 minutes prior to service, so intake forms can be completed.
No extra people are allowed during your time of service.
Payment must be paid through website, Zelle, Apple Pay or Cash

BOOK

Late Arrival Policy

Communication is key please reach out to me via phone, email, or dm if you need to reschedule or cancel your appointment
I do understand situations may occur that is out of our control. If you run into an issue where you have to cancel your appointment please notify me a day in advance. No call no shows will forfeit further booking, and card will be charged 50%.
If you arrive more than 10 minutes late. Your appointment may require rescheduling at my discretion.

Health Policy

Late Arrival Policy

Health Policy

If you are feeling under the weather, please reschedule your appointment, so everyone can be safe.
LSB follows sanitation and hygiene protocols for any service that Is provided..